Refund policy

JNJ Apparel, LLC

 

Custom Business Apparel Terms and Conditions.

 

Cancellations: Orders for custom merchandise may not be canceled, modified or refunded once submitted.

 

Unavailable Items: JNJ Apparel will issue a PO adjustment or refund for items unavailable at time of shipment.

 

Product is non-returnable unless defective:

 

Products are decorated and manufactured in batches, and slight color variations between batches may occur. JNJ accounts for this when decorating and inspecting product and cannot provide replacements or refunds for slight variances.

 

Defective Products:

• The garment is damaged or flawed
  
• The decoration quality does not meet reasonable expectations   
• The design applied is materially different from the design presented at the time of purchase or as applied to previous batches of the same product version
  

 

Defective Product Returns:

• Customer must inspect and notify service@jnjapparel.net of defects within 10 business days of delivery to be eligible for return. Defects reported after 10 business days of delivery are not eligible for return.
  
• Please provide photo evidence. JNJ will review the photo evidence and at our discretion arrange for return and refund (or replacement if available) of any pieces deemed defective. JNJ can only refund or replace defective pieces that are returned.
  
• JNJ will only accept defective product returns as authorized in writing by service@jnjapparel.net.